You can purchase credits on the pricing plan page. Currently, credits are only offered as part of a plan, and one-time credit purchases are not supported.

One-time credit purchases will be supported in the future.

You can use some payment methods, including credit cards. The list of supported payment methods is available on the payment screen.

You can withdraw your subscription and receive a refund within 7 days of the payment date. For the detailed refund policy, please see the payment notes.

If you haven't used any credits, you can get a refund within the withdrawal period. However, if you've used even some of them, refunds may be restricted.

For the detailed refund policy, please see the payment notes.

You can request a refund using the 'Refund' button on the [Payment History] screen, or, if that's not possible, by contacting customer support (vaetki-commerce@ncsoft.com).

Refunds are processed within 3 business days of the request, and depending on the payment method, a payment cancellation request or a reimbursement is carried out.

If your credits were not granted properly after payment, please contact customer support (vaetki-commerce@ncsoft.com).

You can check your payment history under the top bar > click your account > go to My Page > 'Payment Management' menu.

If you need a tax invoice or receipt, please contact customer support (vaetki-commerce@ncsoft.com).

Credits are granted monthly under the monthly subscription, and any unused credits expire at the end of that month.

One-time purchases of additional credits are not currently supported. If you need more credits, please switch to a higher plan. A feature for purchasing additional credits will be introduced in the future.

If you're already on the highest plan and still need additional credits, please contact customer support (vaetki-commerce@ncsoft.com).