Service usage FAQ
A collection of frequently asked questions about using the service, including product page generation, video creation, banner creation, and AI Studio.
Which categories can I generate product pages for?
Currently, you can generate product pages for the fashion clothing category and some fashion accessory categories. AI analyzes product information centered on clothing to generate the product page, and some accessory products are also supported.
We plan to gradually expand the supported categories through future updates.
What do I need to generate a product page?
Generating a product page requires product images and a product category. The required information is product images (at least one) and a product category; you don't need to enter a product name, as AI generates it automatically.
You can use either product shots or model shots, and using images where the product is clearly visible yields better results.
How long does it take to generate a product page?
It takes about 1–5 minutes per product. The product page is created automatically through image analysis and content generation.
Generation time may vary somewhat depending on the number of images and server conditions.
Can I edit the generated product page?
Yes, you can freely edit the generated product page on the canvas. Editing features include text editing, changing or adding images, editing shape elements, and editing by module.
You can also duplicate, delete, and add modules to build the product page in the form you want.
Which categories can I create videos for?
You can create videos for the Fashion, Beauty, Food/Health, and Electronics categories. For Fashion, you can also select subcategories (clothing and some accessories).
We plan to gradually expand the supported categories through future updates.
What information do I need to create a video?
Creating a video requires a product category, product name, and product images. For the Fashion category, please also select the subcategory.
How long does it take to create a video?
It takes about 5–10 minutes per video. This may vary somewhat depending on the number of images and server conditions.
Can I edit the generated video?
Editing generated videos is not currently supported. You can download and use the video once it's generated.
If you want a different result, please create a new video again using your existing assets.
What features can I use in AI Studio?
AI Studio lets you edit your images via an AI chat interface. It supports a multi-input feature for selecting multiple images at once to request edits, and an inpainting feature for editing specific areas of an edited image.
How long does AI image generation take?
Image generation and editing requests can take about 5–10 minutes. Generation time may vary somewhat depending on server conditions.
Can I edit the generated image?
Yes, you can further edit the generated image within AI Studio. You can request edits via AI chat, or edit only a specific area of the image using the inpainting feature.
Are credits deducted even if generation fails?
In general, credits are not deducted when generation fails. However, for video creation, if only some images fail, credits are not deducted for the number of failed images.
What happens if an error occurs during generation?
If an error occurs during generation, credits are not deducted. Please try again shortly, and if the error keeps occurring, contact customer support (vaetki-commerce@ncsoft.com).
Generation failed.
AI may not have recognized your uploaded image well, or there may be an error in the information you entered (such as the category). Failures can also occur due to temporary server conditions.
Please check that you're using an image where the product is clearly visible and that the entered information such as the category is set correctly, then try again. If the problem persists, contact customer support (vaetki-commerce@ncsoft.com).
Can I do other tasks while generation is in progress?
Yes, you can do other tasks during generation. However, some features may restrict other tasks while generation is in progress.
Can I generate multiple pieces of content from the same product?
Yes, you can generate various types of content from the same product, including product pages, videos, banners, and AI Studio images. However, credits are deducted each time you generate.
For videos and banners, you can also create additional new videos and banners from the same product. If you want a different draft of a product page, try the 'Create new draft' feature.
Can multiple users work at the same time?
No. A single account cannot be used by multiple users at the same time.
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